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Corporate responsibility

Code of Conduct

The principles that guide ethical conduct, responsible data use and trusted relationships across MediLink-Global.

Draft for management and legal reviewThis private review copy is not the final approved policy. Management should confirm the final reporting and whistleblowing channels before publication.
01

Purpose and scope

This Code sets the standards expected of MediLink-Global’s directors, employees, contractors and other parties acting on the company’s behalf. It should be read together with applicable laws, employment obligations, information-security requirements and customer contracts.

02

Integrity and compliance

  • Act honestly, fairly and in the best interests of the company and its stakeholders.
  • Follow applicable healthcare, data-protection, anti-bribery, competition, employment and financial laws.
  • Never offer, request or accept a bribe, kickback, improper gift or other benefit intended to influence a decision.
  • Keep complete and accurate business, claims and financial records.
03

Privacy, confidentiality and security

  • Use member, patient, customer, provider and employee information only for authorised business purposes.
  • Apply least-privilege access, protect passwords and devices, and follow approved security procedures.
  • Do not disclose confidential information without authority or a lawful basis.
  • Report suspected data loss, unauthorised access, phishing or security incidents immediately through the approved internal channel.
04

Respect and responsible decisions

  • Maintain a workplace free from harassment, discrimination, intimidation and retaliation.
  • Treat customers, members, healthcare providers, suppliers and colleagues with dignity and professionalism.
  • Do not misuse claims or health information, misrepresent system capabilities, or make unauthorised clinical decisions.
  • Use human review and appropriate controls when automated or AI-assisted tools support operational decisions.
05

Conflicts, gifts and company assets

  • Disclose actual, potential or perceived conflicts of interest promptly.
  • Accept only modest, lawful and infrequent business hospitality that cannot reasonably influence a decision.
  • Use company funds, systems, intellectual property and equipment responsibly and only for authorised purposes.
  • Do not use confidential information or your position for personal gain.
06

Speaking up and accountability

Raise concerns in good faith through your manager, Human Resources, management or the designated compliance or whistleblowing channel. Concerns should be handled as confidentially as reasonably possible, and retaliation against a good-faith reporter is not acceptable.

Breaches may lead to corrective or disciplinary action, termination of a business relationship, and referral to the relevant authority where required.

Draft updated 29 July 2026.