Who this notice covers
MediLinkGlobal (M) Sdn Bhd and its subsidiaries, affiliates, related and associated companies (collectively, “MediLink-Global”) respect your privacy. This notice explains how personal data may be collected, used, disclosed, stored and protected in connection with the corporate website, enquiries, E-Market, customer service and related commercial transactions.
Healthcare claims platforms and services may be governed by separate customer contracts, member notices and operating procedures. Those specific notices apply in addition to this website notice where relevant.
Personal data we may collect
- Identity and contact information, such as name, identification details, address, email and telephone number.
- Organisation, role and business-contact information.
- Order, delivery, return, customer-service and communication records.
- Limited payment-related information, such as billing details, payment method type, transaction reference and payment status.
- Website and device information, such as IP address, browser, cookies, pages viewed and security logs.
- Information supplied for an enquiry, quotation, application, event, survey, vendor arrangement or other commercial transaction.
How data is collected
- Directly from you through forms, email, telephone, portals, customer support, orders and other interactions.
- From your employer, insurer, agent, business partner, healthcare provider or another authorised party.
- From service providers, couriers, regulators, public sources and lawful verification or credit-reporting sources.
- Automatically through cookies, logs and similar technologies when you use the website or an application.
Why we use personal data
- To respond to enquiries and provide requested products, services, portals or information.
- To process orders, confirm payment status, arrange delivery, provide support and handle returns or refunds.
- To manage customer, supplier, dealer, partner and other commercial relationships.
- To maintain records, improve services, analyse usage and protect website, transaction and information security.
- To prevent, detect and investigate suspected fraud, misuse, security incidents or unlawful activity.
- To send requested or permitted communications, with an option to unsubscribe from marketing.
- To comply with contracts, legal obligations, regulatory requirements, audits and lawful requests.
Payment and financial data
The E-Market payment gateway is currently disabled. The website records order enquiries but does not request or process online payment credentials.
MediLink-Global should not request or store a customer’s full card number, card security code, online-banking password or one-time password. If a payment gateway is introduced later, this notice and the applicable checkout disclosures must be reviewed before activation.
Disclosure and international transfers
Personal data may be disclosed where necessary to MediLink-Global group entities; insurers, employers and authorised business partners; healthcare or service providers; financial institutions used for an approved offline payment; couriers and fulfilment providers; technology, security, communications, professional and outsourced service providers; regulators, authorities and law-enforcement agencies; and a potential successor to the business.
Some recipients or systems may be located outside Malaysia. Where a transfer occurs, MediLink-Global will apply the contractual, operational or legal safeguards required for the circumstances.
Security and retention
MediLink-Global uses reasonable administrative, physical and technical controls designed to protect personal data against accidental loss, misuse, unauthorised access, alteration or disclosure. No online service can guarantee absolute security.
Personal data is retained only for as long as reasonably necessary for the stated purpose, contractual and operational needs, dispute handling, security, and applicable legal or regulatory requirements, after which it should be securely deleted or anonymised.
Your choices and rights
- Request access to or correction of personal data, subject to applicable legal limits.
- Withdraw consent where processing relies on consent, without affecting prior lawful processing.
- Unsubscribe from marketing using the link in the message or by contacting MediLink-Global.
- Manage optional cookies through available website or browser controls.
- Raise a privacy question or complaint.
Cookies, links and updates
The website may use essential, preference, analytics and security cookies. Third-party websites, portals and payment pages have their own privacy practices; review those notices before supplying information.
This notice may be updated to reflect changes to services, technology or law. The current version and effective date should be published on this page.
Contact us
Submit privacy access, correction and general enquiries through the secured Contact Us form. Select the appropriate enquiry type and explain the request without including passwords or payment credentials.
Draft updated 29 July 2026.