Website Disclaimer

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1. About this Disclaimer

This Website is operated by MediLinkGlobal (M) Sdn. Bhd. (“MediLink-Global”, “we”, “us” or “our”). This Disclaimer explains important limits on the information and functionality made available through the Website. It should be read with our Terms & Conditions and Privacy Policy.

Separate portals, mobile applications, customer arrangements and healthcare programmes may have additional terms, privacy notices and service rules. Those specific documents prevail for the relevant service if there is an inconsistency.

2. General information only

Website content is provided for general corporate and informational purposes. Although we use reasonable care in preparing it, content may not be complete, current or suitable for a particular decision.

Nothing on the Website is legal, financial, insurance, tax, investment or other professional advice. Obtain advice appropriate to your circumstances before acting.

3. Medical and healthcare information

Health, wellness, provider, product and benefits information is not medical advice, diagnosis or treatment and does not replace consultation with a qualified healthcare professional.

The Website is not an emergency service. For a medical emergency, contact the appropriate emergency service or healthcare provider immediately.

A listing, link or reference to a healthcare provider does not itself guarantee availability, credential status, quality, suitability, coverage or payment. Verify current provider and benefit information through the authorised programme channel.

4. Claims, eligibility and benefits

General descriptions of claims administration, benefits or healthcare programmes are illustrative. Eligibility, coverage, limits, exclusions, authorisation and payment are governed by the applicable benefit schedule, policy, customer contract and authorised decision record.

A Website statement, enquiry response or automated acknowledgement does not approve a claim, guarantee reimbursement or vary a contract unless issued by an authorised person in the required form.

5. Technology and service descriptions

Descriptions, screenshots, demonstrations, performance indicators and roadmaps may change. They do not create a service commitment, warranty or contract unless incorporated into a signed agreement.

Automated, analytical or AI-assisted features may support authorised personnel but should not be treated as a substitute for required professional or human review.

6. Products and E-Market information

Product images, packaging, specifications, availability, delivery estimates and prices may change and may differ slightly from the delivered item. The final order confirmation controls.

Use products only for their intended purpose and follow the manufacturer’s label, instructions, warnings and storage requirements. A product reference does not mean it is appropriate for every person or condition.

Where a product is a regulated medical device or other regulated item, supply remains subject to applicable registration, establishment, advertising and distribution requirements.

7. Availability, security and errors

We do not promise uninterrupted, error-free or virus-free access. Maintenance, security events, internet or provider failures and circumstances outside reasonable control may interrupt the Website.

We may correct typographical, pricing, technical or other errors and may suspend, withdraw or change content or functionality. Users should maintain suitable security, backups and device protections.

8. Third-party content and links

Links to third-party websites, portals, maps, payment services or resources are provided for convenience. Unless expressly stated, we do not control or endorse them and are not responsible for their content, availability, security or privacy practices.

Review the third party’s terms and privacy notice before using its service or supplying information.

9. Limitation of liability

To the maximum extent permitted by Malaysian law, the Website and its general information are provided on an “as available” basis and implied warranties are excluded where they may lawfully be excluded.

We are not liable for indirect, incidental, special or consequential loss, loss of profit, revenue, business opportunity, goodwill or data arising solely from use of or inability to use the Website, except where liability cannot lawfully be limited or excluded.

Nothing in this Disclaimer excludes or restricts liability for fraud, fraudulent misrepresentation, death or personal injury caused by negligence, or any consumer or other right that cannot lawfully be excluded.

10. Forward-looking statements

The Website may refer to plans, expectations or future capabilities. These statements are based on information available when published, involve uncertainty and are not guarantees. We have no obligation to update them except as required by law or an applicable agreement.

11. Changes, law and contact

We may update this Disclaimer by publishing a revised version and date. Malaysian law governs this Disclaimer, and Malaysian courts have jurisdiction subject to any mandatory law or agreed dispute process that applies.

Contact

Secure online form: https://tools.medibridgeasia.tech/medilinkwebsite/contact

Postal address: MediLinkGlobal (M) Sdn. Bhd., Suite C-16-3, Wisma Goshen, Plaza Pantai, No. 5, Persiaran Pantai Baru, Off Jalan Pantai Baru, 59200 Kuala Lumpur, Malaysia

Do not submit passwords, one-time passwords, full payment-card details or unnecessary medical information through the general contact form.