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Website policy

Refund & Return Policy

The process for requesting a return, assessing eligibility and handling an approved refund.

Draft for management and legal reviewThis private review copy is not the final approved policy. Management should confirm the final return-request window, non-returnable categories and treatment of delivery or processing fees.
01

Requesting a return

Contact Customer Service as soon as possible after delivery and before sending any item back. Include the order number, item, reason for the request and supporting photographs where the item is incorrect, damaged or defective. Submit the request through the secured Contact Us form.

02

Return eligibility

  • The item should be unused, unopened where applicable, and in good condition.
  • Original packaging, labels, accessories, gifts and proof of purchase should be included.
  • For health, hygiene and safety reasons, opened or used consumable and personal-care products may not be returnable unless defective or required by law.
  • An item damaged through misuse, improper storage or customer handling may be refused.
  • Your statutory rights under applicable Malaysian consumer law are not affected.
03

Sending the item back

Use the return instructions provided by Customer Service and package the item securely. Unless MediLink-Global confirms otherwise, the sender is responsible for the return shipment and its tracking. MediLink-Global cannot take responsibility for a return that is lost before it is received.

The current return address is MediLinkGlobal (M) Sdn Bhd, Suite C-16-1, Wisma Goshen, Plaza Pantai, No. 5, Persiaran Pantai Baru, Off Jalan Pantai Baru, 59200 Kuala Lumpur, Malaysia. Do not send an item before the return request is acknowledged.

04

Inspection and outcome

Returned items and proof of purchase will be inspected. If the return is accepted, MediLink-Global may provide a replacement, store credit or refund as applicable to the circumstances and the customer’s legal rights.

If a return is not accepted, Customer Service will explain the reason and, where practical, the available next step.

05

Approved refunds

An approved refund will normally be sent through the payment method agreed when the order was confirmed. MediLink-Global aims to initiate or complete the refund within 30 days after the return is inspected and approved.

Processing fees, delivery charges or promotional discounts will be handled according to the order circumstances and applicable law. Never send card numbers, online-banking credentials or one-time passwords by email.

06

Cancellations and payment queries

Contact Customer Service immediately if you need to cancel an order or have a query about an offline payment. Cancellation is subject to whether fulfilment has started.

Draft updated 29 July 2026.