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Website policy

Shipping & Delivery

How physical E-Market orders are prepared, delivered and received.

Draft for management and legal reviewThis private review copy is not the final approved policy. Management should confirm delivery territories, any excluded locations and the final service target.
01

Scope

This policy applies to physical products requested through the MediLink-Global E-Market and subsequently confirmed by MediLink-Global. Submitting an enquiry does not itself create an accepted order.

02

Delivery charges and service

  • An order may qualify for free delivery or incur a delivery fee on a case-by-case basis.
  • Any applicable delivery charge will be confirmed before the order is accepted and payment arrangements are agreed.
  • Delivery may be performed by MediLink-Global’s delivery team or an appointed courier partner.
03

Delivery timing

For products that are in stock, MediLink-Global aims to deliver to the accepted delivery address within 14 working days. This is an estimated service target and may vary according to stock availability, destination, courier operations, public holidays or circumstances outside reasonable control.

Where a material delay is identified, the customer will be contacted using the details supplied with the order.

04

Address and receipt

  • Provide a complete and accurate delivery address, postcode, contact name and telephone number.
  • A recipient may be asked to sign or otherwise confirm receipt.
  • Inspect the package promptly and record visible damage with the courier where practical.
  • Contact Customer Service promptly if an item is missing, incorrect or arrives damaged.
05

Changes, failed delivery and delays

To request a change to a delivery date or address, contact Customer Service as soon as possible. Changes are subject to order status, availability and delivery scheduling, and an additional charge may apply to late changes or repeat delivery attempts.

MediLink-Global is not responsible for delays caused by an incorrect address, an unavailable recipient, courier disruption, severe weather, regulatory controls or other circumstances outside reasonable control, subject always to rights that cannot lawfully be excluded.

06

Contact

For delivery assistance, submit the secured Contact Us form and include the order reference.

Draft updated 29 July 2026.